Reputation management was a term I heard in one of my first public relations classes in college. Whether the person handling an organization’s reputation is a PR professional or holds the title of CCO (Chief Communications Officer) this responsibility is critical and expanding as new threats impact how the consumer and Wall Street see your organization.
The study below shows what keeps those charged with the management of an organization’s reputation up at night.
AREAS OF CONCERN FACING CCOs
- More than one out of two global CCOs (53 percent) have been impacted by shareholder activism. Of those who have been impacted by shareholder activism, 92 percent say their department was very or somewhat involved in addressing the event.
- Nearly half of global CCOs (47 percent) spend a great deal or a lot of their time preparing for or dealing with cyber security, followed by understanding shifts in consumer spending behaviors (45 percent) and managing financial crises (44 percent).
- 80 percent of global CCOs believe that marketing and communications departments are more collaborative than ever, and 54 percent expect the two functions to be fully integrated in the next few years.
- When asked what would be the one thing global CCOs would most like to focus on in their role if they had the time, the top answer was reputation (28 percent). (This question was asked on an open-ended basis.)
“As seen in this study, reputation management is a prime responsibility of the corporate communications position today. Nearly every CCO, 93 percent, places this responsibility at the top of their lists, regardless of region,” said Leslie Gaines-Ross, chief reputation strategist at Weber Shandwick, in the release. “Clearly, global CCOs take their jobs as reputation guardians seriously and are ever-vigilant about protecting their company reputations from harm, whether it be cyber threats, crises of any kind, or the growing importance of employee engagement.”
Emerging marketing and communications trends have redefined the C-suite’s perspective on branding, and have also reshaped the roles of PR leaders. What are the top concerns for top comms execs in this evolving landscape? New research shows more than seven in 10 global chief communications officers (CCOs) reporting that digital communications ranks as their top priority for the next 18 months—and in North America, the highest priority for top CCOs is employee engagement, according to a new report from leadership consultancy Spencer Stuart and PR giant Weber Shandwick.
Additionally, more than half of global CCOs report that their companies have been impacted by shareholder activism, with an even higher percentage (58 percent) of CCOs in North America reporting impact, according to findings from The Rising CCO VI. Now in its sixth year, survey report explores how CCOs expect their responsibilities to evolve over time in a rapidly changing world.
“Effective and engaging employee communications is in great demand today as the communications function continues to touch all parts of a company’s business,” said George Jamison, who leads Spencer Stuart’s corp comms business, in a news release.
“CEOs are asking their top communications leaders to ensure that employees internalize strategy and company purpose. Our research shows that CCOs are working hard to drive employee advocacy and deepen their relationships with stakeholders both within and outside the company.”
DIGITAL COMMUNICATIONS NOW A STRATEGIC PARTNER, HIRING PRIORITY
Digital communications is reported as the top area of focus globally for the next 18 months and is a top hiring priority for the near future. In North America, digital communications is the second top area of focus for the next 18 months, behind employee advocacy/engagement. Importantly, CCOs in every region also report that digital and social media would be their closest working partners in the future. This aligns with a related trend of using data analytics widely to evaluate corporate reputation, refine messaging, and identify company supporters and allies, according to the study.
FOCUSING ON EMPLOYEE COMMUNICATIONS AND ENGAGEMENT
The importance of employee communications as a top tier priority differs regionally among global CCOs. By very wide margins, North American CCOs (90 percent) report that employee communications is a top tier responsibility compared to 70 percent of EMEA CCOs. In line with North American CCOs’ strong focus on employee communications, these leading comms pros in North America are also more likely to report that employee advocacy and engagement will grow in importance in their portfolio of responsibilities over the next 12 to 18 months compared to EMEA CCOs (70 percent vs. 45 percent, respectively).
Global CCOs also plan to make hires in the employee engagement and internal communications field in the next 12-18 months. Specific positions cited include Global Head of Employee Engagement, Head of Enterprise Communications (Internal and Leadership) and Employee Engagement Specialist.
FOSTERING TIES TO HUMAN RESOURCES
As global CCOs focus on strengthening their connections with employees as part of their skill set today and in the near future, a large 83 percent report working closely with their human resources (HR) departments. Another 14 percent report that they do not currently work closely with HR, but their company would benefit from doing so. Global CCOs report that they work with their HR peers as often as they do with marketing (86 percent) and legal (83 percent) counterparts. Additionally, 79 percent of global CCOs expect to work more closely in the future with HR departments. These findings underscore the importance of internal alignment within organizations and the rising importance of employee advocacy and engagement in the years ahead.
By very wide margins, North American CCOs (93 percent) are more likely to count HR as close partners in how they do their jobs compared to 75 percent of CCOs from EMEA. When it comes to expectations about the next few years, North American and EMEA CCOs are in greater agreement that they will be working closely with their HR brethren (81 percent vs. 77 percent, respectively).
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