‘Who shared it?’: How Americans decide what news to trust on social media
This research was conducted by the Media Insight Project — an initiative of the American Press Institute and the Associated Press-NORC Center for Public Affairs Research
When Americans encounter news on social media, how much they trust the content is determined less by who creates the news than by who shares it, according to a new experimental study from the Media Insight Project, a collaboration between the American Press Institute and The Associated Press-NORC Center for Public Affairs Research.
Whether readers trust the sharer, indeed, matters more than who produces the article —or even whether the article is produced by a real news organization or a fictional one, the study finds.
A trusted sharer results in more trust for the article
People who see a social media post from someone they trust evaluate the article more positively
The experimental results show that people who see an article from a trusted sharer, but one written by an unknown media source, have much more trust in the information than people who see the same article from a reputable media source shared by a person they do not trust.
The identity of the sharer even has an impact on consumers’ impressions of the news brand. The study demonstrates that when people see a post from a trusted person rather than an untrusted person, they feel more likely to recommend the news source to friends, follow the source on social media, and sign up for news alerts from the source.
All of this suggests that a news organization’s credibility both as a brand and for individual stories is significantly affected by what kinds of people are sharing it on social media sites such as Facebook. The sharers act as unofficial ambassadors for the brand, and the sharers’ credibility can influence readers’ opinions about the reporting source.
This new research by the Media Insight Project is part of an effort to study the elements of trust in news at a time of turbulence in the media. The results offer important new insights to publishers whose digital content increasingly is reaching people outside the domain of their own websites and apps. Indeed, the findings suggest that publishers increasingly need to think of their consumers as ambassadors for their brand. The findings also carry implications for people concerned about so-called fake news and for advocates of “news literacy,” the spread of consumer critical thinking skills. The findings also have implications for social networks that might be able to alter the presentation of content to give consumers more information about the source of the news.
A news organization’s credibility both as a brand and for individual stories is significantly affected by what kinds of people are sharing it on social media.
The new findings come from an experiment involving 1,489 Americans and their trust in news on social media.